Privacy Policy
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you ask for information from us, we collect the personal information you give us such as your name, address, and email address.
When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email Marketing: With your permission, we may send you emails about our services, products, and other updates. This will happen if you opt in via our website or other online applications but will always require you to submit a form to provide your information.
SMS / Text Message Marketing: With your consent, we may send you text messages (SMS) related to our services, appointment reminders, follow-up communications, and other business updates. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at help@capsulefive.com. We do not share your phone number or SMS consent with third parties for their own marketing purposes.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, or place an order, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
SMS Consent: By submitting a form on our website that includes your phone number and an SMS opt-in checkbox, or by texting an opt-in keyword to one of our numbers, you expressly consent to receive text messages from Capsule Five at the phone number provided. This consent is not a condition of purchasing any goods or services. Consent to receive SMS messages will not be shared with any third party or affiliate for marketing purposes.
How do I withdraw my consent?
If after you opt in, you may withdraw your consent for us to contact you — for the continued collection, use, or disclosure of your information — at any time by:
- Replying STOP to any SMS message to unsubscribe from text messages
- Replying HELP to any SMS message for assistance
- Unsubscribing from email communications via the link in any email
- Contacting us directly at help@capsulefive.com
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law or if you violate our Terms of Service.
SECTION 4 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
SMS Messaging Platform: We use GoHighLevel as our underlying platform for SMS and email communications. GoHighLevel processes message delivery on our behalf and is bound by its own data processing agreements and privacy practices. Your phone number and message content are transmitted through their infrastructure solely to deliver the messages you have consented to receive. GoHighLevel does not use your information for its own marketing purposes.
Links: When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – SMS MESSAGING — A2P COMPLIANCE
This section governs our use of Application-to-Person (A2P) SMS messaging in compliance with carrier requirements, the Telephone Consumer Protection Act (TCPA), and CTIA guidelines.
Message Types We Send:
- Appointment confirmations and reminders
- Lead follow-up and sales communications
- Client onboarding and service notifications
- Promotional messages about our services (with prior consent)
Opt-In Methods: You may opt in to receive SMS messages from us by:
- Submitting a web form that includes a clearly labeled SMS consent checkbox
- Texting an opt-in keyword to one of our designated numbers
- Verbally agreeing during a call, confirmed by a follow-up opt-in text
Opt-Out: Reply STOP at any time to unsubscribe. You will receive one final confirmation message and no further texts will be sent. You may re-subscribe at any time by texting START or submitting a new opt-in form.
Help: Reply HELP for assistance or contact us at help@capsulefive.com.
Message Frequency: Message frequency varies depending on your engagement with our platform and the services you have requested. You may receive between 1 and 10 messages per month.
Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan.
No Third-Party Sharing: Your phone number and SMS consent will never be sold, rented, or shared with third parties for their own marketing purposes.
Supported Carriers: Most major US carriers are supported. Carrier support is not guaranteed for all carriers. Carriers are not liable for delayed or undelivered messages.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to offer services to you.
SECTION 9 – Subscription Plans
If you are a client of ours and wish to cancel your subscription, you can do so by emailing help@capsulefive.com. Cancellations are subject to the terms outlined in your service agreement.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer:
Email: josh@capsulefive.com
Mailing Address:
Capsule Five – Re: Privacy Compliance Officer
5221 S Empirical
Mesa, AZ 85212
United States